Joselle Calucag

Coached a team of 15-20 agents, ensuring alignment with company goals and objectives. Validated agent calls daily to confirm adherence to action plans, ensuring high-quality customer service and valid sales. Managed day-to-day team operations to consistently meet or exceed daily performance targets.

Maintained a consistently positive, empathetic, and professional attitude when interacting with customers. Responded promptly to all customer inquiries across various communication channels. Acknowledged and effectively resolved customer complaints to ensure satisfaction.

Processed customer orders, actively engaging in up-selling and cross-selling opportunities. Contacted customers who purchased major appliances to offer protection plans for new and existing units. Handled customer complaints received via phone, email, mail, or social media, verifying account information and resolving issues.

Pictured 1,200 Barangay Health Centers and accurately captured their coordinates. Processed and filed the collected coordinates and pictures, submitting them to the Department of Health (DOH). Ensured that Barangay Health Centers/Units were safely accessible for the local population, serving as a basis for DOH site development.

Conducted cold calls to prospective customers using provided phone directories to sell products. Answered incoming calls from interested customers, providing information about product features, prices, and benefits using established scripts.

Translated complex technical information into clear, readable documents for both technical and non-technical personnel. Integrated graphics generated with automated tools into deliverable documents. Managed medical records, applications, drug screens, and criminal background checks for clients, coordinating compliance documents through unique vendor management systems.

Planned, prepared, and delivered engaging English lessons to students. Developed and utilized effective teaching materials to enhance learning. Helped pupils improve their listening, speaking, reading, and writing skills through individualized and group sessions.

Studied Business Administration with a focus on Human Resource Development Management. Gained knowledge in various aspects of business operations and human capital management.

Completed secondary education.

Completed primary education.