At Ocean Caribean Logistics Service C.A., I resolved incidents for 50+ daily clients and supported customer care and retention. I also helped provide priority assistance to Passengers with Reduced Mobility.
During operational changes, I de-escalated tense situations and followed safety and hygiene protocols while collaborating with cross-functional teams.
At Centro de Adiestramiento de Aeronáuticade Venezuela (CAAV), I completed 200+ hours of flight attendant technical instruction, including Standard Operating Procedures and Crew Resource Management.
My training included evacuation drills for depressurization, onboard fire, and ditching, as well as operating emergency equipment. I hold a Flight Attendant Certification and a bachelor's degree in Modern Languages, with an English major.
