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Adrian LugoAL
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Adrian Lugo

@adrianlugo

Customer service professional focused on resolving conflicts and turning dissatisfied customers into loyal ones through positive experiences.

Venezuela
Message

My work at PDVSA |El Palito included systems engineering internships in a high-pressure industrial environment, where I followed safety protocols and operational workflows.

I identified operational deviations and implemented solutions to support business continuity.

I also logged incidents, prepared detailed reports, and communicated information across departments.

My profile focuses on customer service and conflict resolution, with experience in data entry, quality control, and database management.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

US

Universidad Nacional Experimental Politécnica "Antonio José de Sucre"

Systems Engineer, Systems Engineering

Completed a Systems Engineering degree in 2024.

Tech stack

Software and tools used professionally

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