At Ven Broker, I supported real estate agents and teams in the U.S. with lead management, client communication, property research, and appointment scheduling.
I designed and implemented a structured CRM workflow to organize client information, communication history, pending tasks, and follow-up priorities. It was associated with an approximately 25% improvement in lead conversion.
I also coordinated property showings and transaction workflows, including document follow-up and communication with clients and team members. I worked with MLS and real estate platforms including SmartMLS/Matrix, ShowingTime, Zillow, Realtor.com, Redfin, Homes.com, and HomeSnap.
