At Global Hitss - Claro Video, I use GitHub Copilot and Spec kits to produce detailed technical and functional analyses, helping reduce ambiguity in requirements. I also work with development and architecture teams to refine backlogs and define new features.
At Capgemini - Citibanamex (Pega Practice), I helped optimize the bank’s KYC process by removing an EUC tool and enabling self-service data submission. I also worked to meet personal data protection regulations and improve back-office service levels, auditing, and data management.
Earlier, at Capgemini - AXA, I implemented a Golden Record master data management process for auto customers and designed the NPS measurement architecture for damage and auto claims. At Softtek - SAT / Scotiabank, I contributed to tax-system changes that reduced ISR refund processing to under 72 hours and automated the handling of tax-credit lawsuits, decreasing lost cases by 70%.
