RICARDO COUTINO

Mapfre - Contributing to Functional Architecture for an Accident & Health claims platform, bridging business, development, QA/UAT, vendors, and production.
Analyze requirements, incidents, and functional impacts; coordinate solution delivery; support UAT and production readiness.

Mapfre - Technical analysis, development, and production support for Accident & Health insurance applications.
Worked with Oracle PL/SQL, SQL, batch processes, incident analysis, application integrations, testing, and production support, progressively taking on functional analysis responsibilities.

Santander - Technical analysis, development, deployment, and production support for enterprise banking applications.
Worked with Oracle PL/SQL, SQL, Linux Shell Scripting, batch processes, OpenShift, microservices, ServiceNow, Confluence, and enterprise deployment processes.

Developed and implemented data-quality metrics using IBM InfoSphere DataStage and Information Analyzer for Scotiabank Mexico. Delivered bilingual technical knowledge transfer and collaborated with Mexico and Toronto teams.

Developed and integrated security controls using CyberArk, C, Java, Unix Shell and Oracle; supported database permissions and role configuration. Coordinated with teams in Mexico, India and the United States for application-security implementation.

Maintained and enhanced retail applications using PowerBuilder, Oracle 11g and Unix; developed data integration and distribution processes with Shell, IBM MQ, Control-M and Pentaho. Contributed to Sybase-to-Oracle migration, materialized-view replication, REST/JSON integrations, version control and QA cycles.

Provided PowerBuilder, Sybase/T-SQL and Unix support, debugging and query tuning for accounting processes and revenue reporting.

Supported financial and credit-line applications using PowerBuilder, Oracle, PL/SQL and Unix; contributed to analysis, design, reporting and database administration tasks.

Supported corporate EDI mailbox operations in English and Portuguese.

Performed PowerBuilder/Sybase application maintenance, QA and automated testing with SQA Robot, with Visual SourceSafe version control.

Supported a securities-custody application using PowerBuilder/Sybase; performed requirements analysis, management reporting and ad-hoc COBOL reports.

Grade: 9/10

Pursued a degree in Computer Engineering at the Universidad Nacional Autónoma de México, with a reported GPA equivalent of 9/10.

Earned a Scrum Master certification, as evidenced by a Credly credential.

Completed training in Oracle Performance and Tuning.

Completed training in Project Scope.