Jorge Andrés Oyola Rasines

Led product strategy for Sabre's Loyalty platform, supporting 9 airline clients with end-to-end frequent flyer program capabilities. Drove convergence efficiencies across 23 systems, reducing project delivery time by 25% through standardization and cross-team alignment.

Led migration of Community Portal URLs, modernizing Sabre's primary digital gateway for customers and partners worldwide. Drove a 20% increase in portal usage through direct client engagement and proposed a full UX/UI redesign.

Led product lifecycle of Sabre's traveler communication platform, growing the client base to 60,000+ travel agencies and 51 airlines worldwide. Directed migration from Sabre Virtually There to Sabre Traveler Communication, achieving 30% operational efficiency improvement and influencing over $3M in annual revenue.

Supported delivery and implementation of Sabre's traveler communication platform across Americas, EMEA and APAC, serving 60,000+ travel agencies and delivering 5 airline implementations per year. Gathered and documented business requirements, translating client needs into functional specifications and test cases.

Provided second-level application support across a portfolio of 19+ Sabre products, resolving complex technical and functional issues for global customers. Acted as escalation point for first-level internal support teams and handled supervisor-level calls.

Delivered first-level support to travel agencies across North America, resolving booking, ticketing, exchanges and ancillary service issues within Sabre's global distribution system. Provided multilingual support in English and French, covering the Canadian French market and agencies in France and Belgium.

Postgraduate degree in Data Strategy & Business Analytics, ongoing from March 2025 to February 2026.

Official Master's Degree in Project Management from April 2022 to October 2023.

Bachelor of Business Administration with a focus on Operations Research from March 2016 to November 2020.