Jordyn User

Managed patient billing and insurance claim submission for a private dental practice, ensuring accuracy and timely reimbursement. Built patient payment plans, handled denied-claim appeals and discrepancy resolution, and reduced accounts receivable aging by 80% through proactive collections.

Supported daily operations across commercial properties by expediting tenant response times and managing phone communications. Drafted lease documents, produced invoices and vacancy reports in QuickBooks with 100% on-time mailing, and coordinated rent collection and maintenance/emergency workflows to maintain tenant satisfaction.

Handled patient scheduling, inbound communications, medical service authorization requests, and insurance billing to support efficient office operations. Created invoices, posted payments in Sycle.net, and wrote appeals/letters of reconsideration for denied services while providing patient support when the hearing aid specialist was unavailable.

Managed warm and cold lead workflows by answering calls, processing phone/online orders, and providing tailored product recommendations to drive customer engagement and conversion. Tracked interactions in Pipedrive, handled order updates and tracking emails, and supported ecommerce and replacement orders when issues arose.

Designed and maintained the company website and social media content to support online patient engagement. Updated SEO-related site content (events, services, brands, policies) and managed appointment/contact form submissions and data privacy practices while scheduling and analyzing social posts via Hootsuite.

Provided front-desk reception, patient scheduling, and payment processing while supporting optical pre-exam testing to keep the optometrist on schedule. Verified vision insurance coverage, resolved discrepancies, and followed HIPAA guidelines to ensure accurate patient information.

Earned an Associate of Arts degree at Lower Columbia College in Longview, Washington.