Jordyn Cheslock

Drafted persuasive insurance appeals using medical necessity and policy review to overturn denials and recover revenue. Resolved billing discrepancies through strategic communication with insurers and patients. Implemented proactive A/R tracking and payment plans to reduce aging accounts, while providing financial counseling that improved collections and patient satisfaction.

Managed a portfolio of client accounts as primary contact for inquiries, escalations, and financial discussions. Maintained QuickBooks records, performed reconciliations, and generated performance reports. Balanced multiple priorities in a fast-paced environment while collaborating cross-functionally to deliver consistent, high-quality service.

Verified vision insurance eligibility and resolved coverage issues in a high-traffic practice while maintaining HIPAA compliance. Built and managed the company website and social media using Wix, Hootsuite, Canva, and Adobe to improve visibility. Performed optometric pretesting and supported front desk operations including scheduling, intake, and payments.

Verified vision insurance eligibility and benefits in a high-traffic office, researched and resolved coverage discrepancies across carrier systems, and maintained HIPAA-compliant patient information handling.

Performed comprehensive pre-exam testing using OCT, ERG, visual field, color vision, and refraction equipment and maintained efficient patient flow to support provider schedules.

Managed high-volume patient intake, scheduling, and payment processing for a specialty optometry practice, ensuring accurate cash handling and reconciliation.

Grade: 3.8