At Horatio, I worked as a Client Service Lead. Before that, I was a Medical Billing Team Lead at Ingenious DR SRL and a Collections Team Lead at Scotia GBS Dominican Republic.
At Scotia GBS Dominican Republic, I also worked as a Collections Adjustor. Earlier, I worked as a Quality Analyst at CCD and as a Back Office Agent at Conduent.
I've worked in customer service since 2008. In customer service representative roles, I developed interpersonal and leadership skills.
I hold a Bachelor of Business Administration from Universidad Abierta para Adultos, along with certificates in Computer Science and General Studies. I also hold an Omnichannel Agent Zendesk Certification.
