At Horatio, I managed a high volume of customer requests across multiple communication channels. I handled customer cases from start to resolution while meeting company response times.
I provided support in English and Spanish, helping ensure clear communication with customers. I also handled confidential customer information and documentation with accuracy.
At Holiday Inn, I managed guest reservations and maintained accurate booking records. I assisted domestic and international guests with check-ins, inquiries, and reservation changes.
As a Customer Service Assistant at USA, I assisted international visitors and customers, resolved inquiries, and provided customer guidance. My experience also includes planning learning materials and schedules as an English Teacher, and I hold a bachelor's degree in Tourism and Hospitality Management from Universidad Organización y Método (O&M).
