Jordan Van Niekerk

I'm currently handling sales interactions for AllConnect at HGS, connecting US customers with suitable internet and broadband services from major providers. I use consultative selling, needs analysis, objection handling, upselling, and cross-selling to improve conversions while meeting compliance standards.

Previously, I supported Sky Mobile customers at Concentrix SA with cancellation, retention, upgrade, device, and accessory conversations. I worked toward retention, conversion, quality, and NPS targets, while contributing informally to colleague and team performance.

Across British Gas, Loblaw, Virgin Media, financial trading campaigns, and Woolworths, I've delivered high-volume customer support and sales. I bring experience resolving billing, technical, account, and service queries while maintaining accuracy, customer satisfaction, and KPI performance.