João Sousa Coutinho
@joosousacoutinho
Helpdesk / Service Desk candidate with application troubleshooting experience at Techshot and SQL-based incident investigation.
PortugalWhat I'm looking for
At Techshot, I investigated and reproduced software incidents reported by QA and testing teams, then helped track issues through resolution and verify fixes.
I used SQL to investigate application data and supported corrective actions after identifying root causes. I also documented findings and shared them with QA and technical colleagues.
At CS Coelho da Silva, I worked with electrical installations and industrial technical systems, applying systematic fault-finding and safety procedures. I’m now seeking a remote entry-level Helpdesk / Service Desk role.
Experience
Work history, roles, and key accomplishments
Electrical Technician
CS Coelho da Silva
May 2025 - Jun 2026 (1 year 1 month)
Worked with electrical installations and industrial technical systems, applying systematic fault-finding and safety procedures. Collaborated with colleagues to resolve practical technical issues in operational environments.
OutSystems Developer / Application Troubleshooting
Techshot
Mar 2023 - Feb 2025 (1 year 11 months)
Investigated, reproduced and analysed software incidents reported by QA and testing teams. Troubleshot application problems, identified root causes and implemented or supported corrective actions.
Education
Degrees, certifications, and relevant coursework
DGEG
Electrical Installations Technician Training, Electrical Installations
Ongoing training for the DGEG electrical installations technician qualification.
University of Coimbra
University studies (not completed), Electrical and Computer Engineering
Attended university studies in Electrical and Computer Engineering, but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
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