Open to opportunities

João Carvalho

@joocarvalho

Message

Dynamic Technical Assistance professional with expertise in quality assurance.

Portugal

Message

What I'm looking for

I am looking for opportunities that challenge my skills and allow for growth.

I am a dynamic Technical Assistance professional with over four years of experience specializing in quality assurance and customer support. My journey has been marked by a commitment to leadership and problem-solving, which I apply daily in my roles. I thrive in environments that challenge my technical skills and allow me to contribute to innovative projects.

In my current role at SCAME, I provide expert support and troubleshooting for clients using electrical systems and devices. This position has honed my ability to communicate complex solutions effectively and collaborate with engineering teams to relay customer feedback for product improvement. Previously, as a Quality Assurance professional at MAGNUMCAP, I meticulously oversaw quality control processes, ensuring that all products adhered to industry standards and specifications.

Experience

Work history, roles, and key accomplishments

Current

Technical Assistance

Current

SCAME

Jan 2025 - Present (4 months)

As a Technical Assistance professional at SCAME, I provide expert support and troubleshooting for clients using electrical systems and devices. My role involves diagnosing technical issues, offering guidance, and collaborating with engineering teams to relay customer feedback for product improvement.

Technical Support Troubleshooting Customer Service Communication Team Collaboration Documentation Problem Solving Electrical Systems

Quality Assurance

MAGNUMCAP

Feb 2020 - Jan 2024 (3 years 11 months)

In my role as a Quality Assurance professional at MAGNUMCAP, I oversee quality control processes to ensure product standards are consistently met. This includes conducting inspections, implementing quality procedures, and training staff on best practices.