João Caldas
@joocaldas
I build e-commerce workflows, automations, and technical support operations.
PortugalWhat I'm looking for
At Colorfoto Loja, I manage e-commerce and digital operations across product catalogues, pricing, orders, stock, invoicing, picking, dispatch and customer support. I built a digital workflow to centralise information and improve back-office, logistics and transport processes.
I create JavaScript automations and use AI and Codex for process analysis, development, testing and documentation. Previously, I provided remote technical support and back-office services at Vodafone for Internet, television and voice customers.
Experience
Work history, roles, and key accomplishments
E-commerce and Digital Operations
Colorfoto Loja
Jan 2019 - Present (7 years 8 months)
Managed e-commerce operations in photography, video, and audio retail, including product management, order lifecycle, and customer service. Developed a digital workflow to centralize information and created JavaScript automations for process improvement.
Technical Support and Back Office
Vodafone
Jan 2014 - Dec 2019 (5 years 11 months)
Provided remote technical support for Internet, television, and voice services over ADSL and FTTH networks. Diagnosed and resolved incidents, performed troubleshooting, and managed back-office operations.
Customer Service and Billing
Galp Energia
Jan 2014 - Dec 2015 (1 year 11 months)
Provided customer service for natural gas customers in the regulated market, clarifying billing, account balance, and contractual queries.
Education
Degrees, certifications, and relevant coursework
Escola Secundária Camilo Castelo Branco
Technological Course in IT, Information Technology
Completed a technological course in IT with specialization in networks, as part of secondary education.
Instituto Politécnico da Guarda
Degree (incomplete), Communication and Multimedia
Attended a Communication and Multimedia degree, completing attendance through the second year without finishing the program.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Skills
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