Lew Pezuzu

Provided comprehensive remote IT support to over 200 users, addressing hardware, software, and network issues critical to healthcare operations. Managed technical issues related to provider enrollment systems, electronic health records (EHR), and secure access to healthcare applications, ensuring smooth integration and troubleshooting access problems with platforms like Salesforce Health Cloud.

Managed the complete lifecycle of provider enrollment, credentialing, and recredentialing for Medicaid and Managed Care plans, ensuring accuracy and compliance with state and federal regulations. Utilized various credentialing platforms including Optum, Availity, PECOS, and CAQH to submit and track applications and manage provider status. Acted as a liaison between providers, insurance carriers, a

Delivered exceptional service to clients in the health insurance sector, guiding them through benefits, eligibility, claims, and coverage issues. Handled a high volume of inbound calls, resolving inquiries efficiently while adhering to HIPAA and regulatory standards. Used CRM systems to document customer interactions, track issues, and ensure follow-up on unresolved matters, resulting in increased

Provided expert consultation to clients in retirement planning, life insurance, and loan products, ensuring they understood their options and selected the best solutions for their financial goals. Assisted customers in navigating insurance and retirement plan documents, explaining policy details, riders, and potential payouts clearly and effectively. Used CRM systems to track customer interactions

Currently pursuing a Bachelor of Science in Cybersecurity. This degree is aimed at expanding technical acumen in healthcare operations.