Jonnae Donerson
@jonnaedonerson
I’m a HIPAA-certified medical billing & coding student who delivers accurate, compassionate patient and customer support.
United StatesWhat I'm looking for
I’m a customer-focused healthcare professional with experience in customer service, healthcare support, administrative operations, and case management. I’m currently pursuing my Medical Billing and Coding certification and building on my Bachelor of Science in Pre-Counseling.
I’ve delivered professional support through phone and email while maintaining confidentiality, documenting interactions accurately, and managing high-volume workloads. I pride myself on problem-solving, strong communication, and adapting quickly to new systems and processes.
My training includes HIPAA compliance and bloodborne pathogen training, plus medical courier experience and administrative skills. I’m building expertise in ICD-10-CM, CPT, HCPCS coding, medical terminology, healthcare reimbursement, insurance claims processing, and medical documentation.
I enjoy helping people, finding solutions, and creating positive experiences for customers and patients alike. I’m seeking remote opportunities where I can contribute to a mission-driven team while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Delivered professional customer service by phone and email.
Resolved customer concerns while maintaining confidentiality.
Documented interactions accurately in company systems.
Managed high-volume workloads while meeting performance metrics.
Demonstrated strong communication, problem-solving, and multitasking skills.
Provided friendly and efficient customer service by greeting guests, taking orders, and ensuring an enjoyable dining experience.
• Resolved customer concerns professionally and worked quickly to address issues and maintain guest satisfaction.
• Processed cash and credit card transactions accurately while maintaining attention to detail during busy shifts.
• Trained and supported new team members o
Greeted customers, took food orders, and processed cash and credit card transactions accurately using POS systems.
• Prepared and served food orders efficiently while following company quality, food safety, and sanitation standards.
• Maintained a clean, organized, and well-stocked dining and work area to support daily operations.
• Worked collaboratively with team members in a fast-paced environm
Education
Degrees, certifications, and relevant coursework
Capella University
Bachelor of Arts in Psychology, Pre-Counseling
2021 -
Pursuing a Bachelor of Arts in Psychology with a Pre-Counseling focus at Capella University, expected completion in 2027.
IP Training
Medical Billing & Coding Certificate, Billing & Coding
2026 - 2026
Currently pursuing a Medical Billing & Coding Certificate with training in ICD-10-CM, CPT, and HCPCS coding, medical terminology, healthcare reimbursement, insurance claims processing, HIPAA compliance, and medical documentation. Developing the skills needed to accurately code diagnoses and procedures, process medical claims, maintain patient records, and support efficient healthcare operations. E
Availability
Location
United StatesAuthorized to work in
ZimbabweJob categories
Skills
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