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Ronalyn Doña

@ronalyndoa

I prepare accurate medical claims, reconcile payments, and resolve denials to protect healthcare revenue.

Zimbabwe
Message

I've supported medical billing at Premiere Medical Academy, preparing and submitting claims, entering charges, and reconciling insurance and patient payments against the general ledger.

I manage accounts receivable across the claim lifecycle by identifying denials and rejected claims, applying collection strategies, and maintaining clean account balances using Microsoft Excel and Tebra. I also contributed to billing workflow improvements in Jane App while maintaining HIPAA compliance.

Previously at Alorica, I resolved member benefit and claim-status inquiries, audited prior authorizations and eligibility data, and coordinated with providers on unpaid claims. I'm experienced in high-volume data entry, EMR systems, claims processing, and healthcare administration.

Experience

Work history, roles, and key accomplishments

PA

Medical Billing Support Specialist

Premiere Medical Academy

Apr 2025 - Jun 2026 (1 year 2 months)

Prepared and submitted medical billing claims accurately, performing precise charge entry to ensure alignment with specific healthcare contracts and agency guidelines. Managed the full lifecycle of Accounts Receivable by identifying denied or rejected claims and executing effective collection strategies to maintain efficient cash flow.

Alorica logoAL

Healthcare Customer Service Representative

Aug 2023 - Mar 2025 (1 year 7 months)

Identified and resolved member inquiries related to Home and Community Based Care benefits, ensuring coverage details matched healthcare administration records. Reconciled claim status discrepancies by explaining denial reasons to members and coordinating with providers to facilitate the collection on unpaid claims.

Education

Degrees, certifications, and relevant coursework

Ronalyn hasn't added their education

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Tech stack

Software and tools used professionally

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