Looking for a job

Joni Henley

@jonihenley

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I support high-volume healthcare operations through patient care, phlebotomy, and clinic coordination.

United States

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What I'm looking for

I'm seeking Medical Assistant, Phlebotomy, Lead MA, Office Manager, Clinic Coordinator, or Healthcare Administration roles where I can improve clinic workflows, support patient care, and contribute my clinical and operational experience.

I've supported high-volume healthcare operations at FSU Health and Integrative Healthcare, combining direct patient care with front-office coordination and clinical workflow support.

As a Lead Medical Assistant at FSU Health, I coordinated intake, scheduling, provider communication, insurance verification, referrals, and HIPAA-compliant records. I also performed phlebotomy, collected specimens, documented vital signs and histories, and trained new staff.

At Integrative Healthcare, I managed check-in and check-out, scheduling, calls, referrals, billing documentation, and patient preparation while assisting providers with in-office procedures. My focus was accurate documentation, efficient workflow, and a strong patient experience.

I'm now providing remote support for government healthcare programs at Gainwell Technologies, helping members, providers, and applicants with benefits, eligibility, claims, and program information while protecting confidential information.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Gainwell Technologies

Jun 2026 - Present (4 months)

Provide remote customer service support for state and federal government healthcare programs, assisting members, providers, and applicants with benefits, eligibility, claims, and program information. Meet quality assurance, productivity, accuracy, and customer satisfaction standards in a remote environment.

Customer Service HIPAA compliance Documentation problem resolution Government Programs

Lead Medical Assistant

FSU Health

Jun 2024 - Apr 2026 (1 year 10 months)

Support daily operations of a fast-paced, high-volume healthcare clinic by coordinating patient intake, scheduling, provider communication, and front office workflow. Perform phlebotomy, specimen collection, and proper handling of laboratory samples in accordance with clinical protocols.

Phlebotomy Venipuncture Specimen Collection EMR Patient Intake Vital Signs Insurance Verification HIPAA Corporate Trainer Patient Care

Medical Assistant

Integrative Healthcare

Oct 2021 - Jun 2024 (2 years 8 months)

Supported front office and clinical operations for a busy medical practice with a strong focus on efficiency and patient experience. Managed patient check-in/check-out, scheduling, referrals, incoming calls, and administrative communications.