At Exacot Philippines, I provided technical support through chat, email, Amazon Seller Central, and Shopify, including network configuration and VPN router troubleshooting.
As an Advanced Support Engineer - I, I provided Tier 2 remote assistance with VPN app installation and activation on Mac and Windows. I also updated knowledge base articles and product documentation with content writers.
I escalated complex issues directly to product engineers and the QA manager to help resolve customer problems. In my earlier Technical Support Representative role, I handled an average of 50 chats and at least 20 support tickets per day.
At Magic Group of Companies, I troubleshot software, hardware, and basic network issues, and installed, diagnosed, repaired, and maintained POS systems. I also installed and reformatted operating systems and generated sales reports using Microsoft Office.
