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Jonathon Marc O'Connor

@jonathonmarcoconnor

Senior Product Designer at Accenture who contributed a component to the GDS Design System and led design for a national digital service.

United Kingdom

Message

At Accenture, I design end-to-end digital services across government, enterprise and global brands. For a Government Health Agency, I led a team of 12 across interaction, content and service design to launch a national digital service.

I designed its data-capture and multi-file upload system and contributed a component to the GDS Design System. The service passed GDS Discovery, Alpha and Beta assessments.

For a Leading Global Bank, I designed an in-app journey for markets with distinct cultural and linguistic contexts. I also authored a developer-facing design blueprint that regional engineering teams adopted.

My work spans UX strategy, research, accessibility and design review. I’ve mentored junior designers and explored AI-enabled design practice, including Claude Design, agentic workflows and MCP integrations.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Designer

Current

Accenture

Jan 2018 - Present (8 years 9 months)

Design lead with eight years at Accenture, designing end-to-end digital services for national government services, regulated enterprise platforms, and global brand experiences. Leads multidisciplinary design teams and sits on the design-review board, with working fluency in AI-enabled design practice.

Research Lead

Large Government Agency

Led a 7-month nationwide user testing programme, including research sessions, qualitative surveys, and focus groups. Drove behavioural research with a psychologist to evidence strategic decisions.

User Research Qualitative Research Focus Groups Behavioural Research Strategy

UX Design Lead

Leading Global Bank

Designed a new in-app journey for a global bank across 25+ markets, authoring a global design blueprint and extending a design system with new components and animated UI.

UX Design Design Systems Component Libraries High Fidelity Prototyping Global Design Animation

Design Lead

Government Health Agency

Led a design team of 12 to launch a national digital service for healthcare professionals, designing complex data-capture and multi-file upload systems. Passed GDS assessments and contributed components to the GDS Design System.

Design Leadership GDS UX Strategy Journey Mapping High Fidelity Prototyping Mentorship AI Product Design

Senior Product Designer

Diamond Consortium

Lead designer on a blockchain-enabled platform tracing diamond provenance, defining end-to-end experience including process flows, journey maps, wireframes, and high-fidelity UI. Ran competitor landscape analysis.

Blockchain UX Design Journey Mapping Wireframing High fidelity UI Competitive Analysis

Product Designer

Large UK Telco

Defined UX and CRO strategy via a detailed UX audit, delivering 30+ CRO experiments over 12 months. Presented to client Heads of Design during weekly design reviews.

UX Audits CRO Conversion Rate Optimization Qualitative Testing Quantitative Testing Design Systems Motion Design