Jonathan Posch

Coordinated dispatching and delivery for home assembly teams across the Eastern US, optimizing routes for efficiency. Managed high-volume customer inquiries and delivered daily ETAs, de-escalating issues through prompt crisis resolution.

Maintained a diverse portfolio of shippers and carriers to maximize transportation opportunities. Secured optimal rates while preserving margins through strategic carrier negotiations and customized solutions to exceed sales targets.

Surpassed sales targets by qualifying leads and nurturing client relationships. Focused efforts on high-prospect leads to drive growth and identified potential customers to support ongoing opportunities.

Dispatched drivers throughout the Midwest to secure quickest routes and return trips. Coordinated customer and driver delivery/pickup schedules and managed invoicing for storage, detention, and pre-pull charges as needed.

Managed pickup and delivery schedules with customers and third-party truckers to support timely execution. Used Microsoft Excel to coordinate delivery times and trucker assignments, selecting the most suitable driver value for deadline adherence.

Built proactive relationships with customer accounts by providing innovative problem resolution. Analyzed internal and external account metrics to recommend tailored transportation solutions and communicated shipment issues to ensure swift resolution.

Dispatched containers from multiple rails to truckers, directing them to correct drop-off locations. Supported brokers and shippers via email/phone to resolve logistical complications and administered customer/carrier invoicing for storage and detention fees.

Earned a Bachelor of Arts in Journalism with a minor in Philosophy and a New and Emerging Media concentration.