At IBM Solutions Delivery, I delivered BPI’s CEO-driven Salesforce initiative, coordinating release planning and VP-to-EVP stakeholders. I established project controls and maintained RAID logs to stabilize execution.
I also directed delivery governance across 50–100 API integrations involving multiple vendors and project teams, alongside relationship-manager dashboards. Through IBM’s WatsonX Challenge, I designed and built a prototype LLM application to help project managers navigate BPI’s methodology.
Before IBM, I represented BPI on the client side at Collabera Digital, managing vendor teams across Salesforce Marketing Cloud and Financial Services Cloud programs. I directed the Marketing Cloud program and an FSC chatbot initiative, and defined project health metrics and reporting baselines.
Earlier, at Apollo Technologies, I led IT operations and retail software delivery for a 4,000+ store network. I also co-founded LanguageLinks Foundation Inc. and served as its IT Director and Board Director, including work on LMS and e-commerce platforms and cloud migration.

