Open to opportunities

Jonathan Di Maggio

@jonathandimaggio

Co-founder and guest-experience professional, combining client IT management, event coordination, and interview-driven data insights.

Italy

Message

What I'm looking for

I’m looking to lead customer and guest experiences while using my event coordination and interview skills to improve data quality, solve issues fast, and strengthen relationships across teams—ideally in roles blending service, operations, and communications.

I’m a co-founder focused on delivering smooth, reliable client interactions, including IT management of personal information on governmental sites and ensuring first contact through direct business communication. I handle unexpected client requests quickly, keeping service steady even when priorities shift.

Before and alongside my co-founder role, I built strong people-facing and operational experience in hospitality and guest experience. At the European Parliament, I contributed to guest experience during a major organized encounter and worked on published material for clarity and standards.

I also bring hands-on event and relationship coordination experience from the Eiis European Innovation for Sustainability Summit. I assisted with event coordination, led volunteer orientations and trainings, and improved how volunteers are matched to roles—supported by my proven ability to conduct interviews and collect accurate information.

Whether serving customers, coordinating teams, or interviewing guests for broadcast, I consistently focus on attention to detail, effective communication, and analytical thinking. I’m drawn to roles where service quality, structured data capture, and fast problem-solving directly impact outcomes.

Experience

Work history, roles, and key accomplishments

Current

Co-founder & IT Manager

Current

DIMa House S.R.L.

Nov 2024 - Present (1 year 7 months)

Managed clients’ personal information on governmental sites and handled first-contact communication with potential clients. Resolved unexpected issues and client requests related to property matters.

Governmental Portal Handling Client intake Customer Support Administrative Coordination

Guest Experience Reporter

European Parliament

May 2025 - Jun 2025 (1 month)

Participated in an encounter organized by the European Parliament and TPI in Rome. Assisted with editing an article to improve clarity and adherence to publication standards.

Guest Experience Event Participation Editorial Review Communication Attention To Detail

Hospitality Staff

Lanigan's S.R.L.

Feb 2024 - May 2024 (3 months)

Provided customer service in hospitality settings, processing cash transactions accurately and efficiently. Monitored inventory levels and reported shortages to management.

Customer Service Cash Handling Inventory Management Team Collaboration Active Listening Problem Solving

International Student Orientation Leader

John Cabot University

Jun 2022 - Dec 2023 (1 year 6 months)

Managed international student orientations each semester and organized campus tours for incoming students. Conducted post-orientation interviews and communicated with students to support onboarding.

Customer Relations Interpersonal Communication Interviewing Teamwork Attention To Detail

Radio Interviewer

Radio News 24

Feb 2021 - Jun 2021 (4 months)

Conducted interviews with guests for live radio segments and recorded/edited interviews for broadcast. Performed post-interview analysis to improve future interviewing techniques.

Interviewing Audio Recording Audio Editing Quality Assurance Analytical Thinking Project Coordination

Education

Degrees, certifications, and relevant coursework

John Cabot University

Bachelor of Arts, Digital Communications and Media

2020 - 2023

Activities and societies: Minor in International Affairs; awarded 3 scholarships covering up to 80% of tuition.

Earned a Bachelor of Arts in Digital Communications and Media from John Cabot University (2020–2023), with a minor in International Affairs. Received three scholarships covering up to 80% of tuition.