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jonah oduya

@jonahoduya

Message

I build automated digital marketing workflows and deliver reliable customer support that drives measurable growth.

Kenya

Message

At Citting Business System, I grow social engagement, improve SEO performance, and build Make.com workflows that eliminate manual work and save team hours.

I've increased social media engagement by 45%, improved SEO performance by 40%, and delivered multichannel customer support through Zendesk, Shopify, and Gorgias while maintaining 95% SLA compliance.

My career spans hospitality, aviation ground operations at Jomo Kenyatta International Airport, and commercial facility supervision, bringing practical operations discipline to remote digital marketing, automation, AI annotation, and customer support work.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist & Customer Support Lead

Current

Citting Business System

Jan 2023 - Present (3 years 8 months)

Grew social media engagement by 45% and improved SEO performance by 40%. Built automated workflows using Make.com and delivered multichannel customer support via Zendesk, Shopify, and Gorgias.

Make.Com Zendesk Shopify Gorgias SEO Social Media Notion Buffer AI Data Annotation

Digital Marketing Specialist

Remotasks

Jan 2021 - Jun 2021 (5 months)

Drove a 40% increase in website traffic and a 50% boost in lead generation through targeted campaigns. Managed paid advertising across Meta Ads Manager and TikTok Ads.

Meta Ads Manager TikTokAds Content Strategy Analytics

Freelance Customer Support Agent

Self-Employed

Jan 2019 - Dec 2020 (1 year 11 months)

Provided remote email and live-chat support for international e-commerce clients via Zendesk and Shopify. Resolved product inquiries and technical complaints, maintaining high satisfaction scores.

Zendesk Shopify Live Chat Customer Support

Caretaker & Facility Supervisor

Commercial Building Management

Jan 2016 - Dec 2019 (3 years 11 months)

Managed daily operations of a commercial building, supervising security, cleaning, and maintenance contractors. Coordinated preventive and reactive maintenance and ensured compliance with health and safety regulations.

Facilities Management Contractor Supervision Health and Safety Compliance Tenant Relations

Ramp Agent - Ground Operations

Jomo Kenyatta International Airport (JKIA)

Jan 2012 - Dec 2016 (4 years 11 months)

Performed aircraft turnaround operations including baggage handling, cargo handling, and aircraft marshalling. Ensured compliance with KCAA and IATA ground handling safety protocols.

Ramp Operations Aircraft Marshalling GSE Operation Safety Procedures Baggage Reconciliation

Hotel Supervisor

Hospitality Industry

Jan 2006 - Dec 2012 (6 years 11 months)

Supervised front office, housekeeping, and food & beverage teams across multiple shifts. Managed VIP guest relations and coordinated shift rotas and operational handovers.

Team Supervision Guest Relations Food and Beverage Management Shift Coordination VIP Service