Jomar User

Monitored and exported shipment ETA and on-time data, prepared discrepancy reports, and investigated delays or issues for logistics operations. Managed track-and-trace activities, documentation uploads, and order/booking coordination across multiple logistics portals and carriers.

Provided operational, customer, and technical support to the CEO, handling day-to-day administration including order processing, pricing/quantities, inventory management, and logistics coordination. Supported international shipments by calculating import taxes/duties and ensuring order data accuracy and compliance with regulations.

Managed end-to-end account operations and investigations in coordination with Grab merchants, including payment deductions audits and cashout reporting. Reconciled accounts and supported merchant payment disputes by checking statuses, bank details, and attached documentation until issues were resolved.

Monitored accounts for outstanding debts and managed collections activities, including negotiating payments and following up with customers on proof of payment. Handled billing and credit issues, processed payments through multiple channels, and reported collections activity and accounts receivable status.

Handled customer service for 2GO logistics by managing amendments/cancellations and monitoring shipment status. Coordinated documentation and vessel schedules, supported booking and cargo pickup changes, and resolved customer complaints while logging them in the feedback management system.

Provided administrative and legal support, including document notarization, maintaining organized legal filings, and preserving confidentiality for sensitive client information. Liaised with government offices and courts for case updates and assisted with drafting and evaluating client contracts while maintaining case records and calendars.

Earned a Bachelor of Arts in Economics from San Jose Community College from 2011 to 2015.