Jomar Rey Briones
@jomarreybriones
Early-stage Virtual Assistant with BPO customer service and administrative expertise.
PhilippinesWhat I'm looking for
I am an early-stage Virtual Assistant with customer service experience in the BPO industry and one year of freelance VA work, focused on providing reliable administrative support, organized communication, and consistent task execution. I bring proficiency in English (C2), Google Workspace and Microsoft Office, general ledger familiarity, and strong attention to detail to ensure accurate data entry, email and chat management, and calendar coordination.
My professional background includes technical account customer service at Concentrix, and hands-on operational roles as a barista that reinforced time management, cash handling, and teamwork. I am committed to developing long-term professional skills through structured training and practical support to help clients achieve smoother daily operations.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2023 - Present (3 years 1 month)
Provided remote administrative support including email/chat management, calendar coordination, and accurate data entry to improve client workflow and reliability. Leveraged BPO customer service experience to deliver timely task execution and maintain high accuracy.
COHandled technical account customer calls, processed account updates accurately, and met performance targets while improving problem-solving and multitasking capabilities. Resolved customer issues with clear communication and timely follow-through.
Barista
Fuzzion Café
Jan 2022 - Jan 2023 (1 year)
Prepared beverages to quality and speed targets, managed cash handling, and supported daily operations to sustain customer satisfaction and repeat visits. Maintained workstation cleanliness and assisted with inventory coordination.
Barista
BigBrew Kaypian
Jan 2021 - Jan 2022 (1 year)
Supported store operations through restocking, maintaining cleanliness, and addressing customer concerns; contributed to onboarding and training of new staff to ensure consistent service delivery.
Education
Degrees, certifications, and relevant coursework
Bulacan State University
Bachelor of Science in Business Administration, Business Administration
Activities and societies: Rotary Club member
Undergraduate coursework toward a Bachelor of Science in Business Administration; degree not yet completed.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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