@laurak2
Technical support specialist at Modo Labs, Inc. who managed mobile app store submissions and compliance.
United StatesAt Modo Labs, Inc., I diagnosed technical issues, debugged mobile application builds, and managed app submissions, updates, and compliance reviews across App Store Connect and Google Play Console.
I also partnered with engineering, product, and account management on client onboarding, and authored knowledge base documentation and SOPs. In my current role as Shift Supervisor at Symphony Sushi Restaurant, I oversee daily operations, inventory, digital menu updates, and financial reconciliations.
Work history, roles, and key accomplishments
Symphony Sushi Restaurant
Jul 2024 - Present (2 years 2 months)
Oversee daily front-of-house and back-of-house operations, ensuring workflow efficiency, quality control, and guest satisfaction. Manage inventory, vendor ordering, digital menu updates, and financial reconciliations.
Modo Labs, Inc.
Oct 2017 - Nov 2023 (6 years 1 month)
Executed software updates, diagnosed technical issues, and debugged mobile application builds for enterprise clients. Managed App Store and Google Play Developer Consoles, and authored technical documentation and SOPs.
Millennium Training Room Rentals
Jan 2016 - Jan 2017 (1 year)
Supervised facility setup, hardware/software compliance, and infrastructure readiness for enterprise training events. Managed proctoring operations, I-9 verification, and financial audits.
ERT (Now Clario)
May 2015 - Jan 2016 (8 months)
Delivered Tier 1/2 technical support for eClinical platforms, assisting trial sites with hardware configuration, data transmission, and software setup. Maintained database integrity and resolved technical issues.
Data Plus, Inc.
Mar 2012 - Dec 2014 (2 years 9 months)
Conducted online and onsite technical training sessions for proprietary accounting software. Provided application support, QA testing, and created user manuals and troubleshooting guides.
Degrees, certifications, and relevant coursework
Medical Admin Office Assistant Certificate, Medical Administration
Completed a Medical Admin Office Assistant Certificate in February 2011.
No Degree, Business Administration
Studied Business Administration at Fisher College, without completing a degree, as of February 2007.
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