At TELEPERFORMANCE PHILIPPINES, I supervised remote teams on the Digital Books and Food Delivery accounts, managing performance across CSAT, NPS, FCR, quality, productivity, and SLA.
On the Travel Account, Elite Members, I coached agents, conducted performance reviews, and earned multiple Top Supervisor recognitions for operational performance. I began at TELEPERFORMANCE PHILIPPINES as a Customer Support Representative, handling travel inquiries and escalations before advancing to Supervisor.
Across digital services, food delivery, and travel, I used KPI analysis, coaching, and corrective action plans to address performance gaps. I’ve also completed internal leadership and management training programs.
