At Task Us, I handle outbound calls and emails to merchants about internal marketing solutions, including Ads listings and Promotions.
As Customer Service Supervisor at UnifyCX - GSM Outdoors, I monitored KPIs and productivity, conducted performance reviews, and coached team members.
At Concentrix - Chase, I conducted call monitoring and quality audits, shared feedback with agents, and prepared QA reports and performance analyses.
Across my customer service and technical support roles, I handled escalations, supported agents with complex cases, and helped customers resolve product, account, and service issues.
