John Rafael Ambon

I am an exceptionally detailed and well-organized professional with dynamic leadership experience in providing excellent support in highly competitive environments. My ability to handle multiple tasks and projects without compromising timelines, quality, and functionality has consistently led to successful outcomes. I am highly talented in identifying opportunities to optimize the use of available resources and have proven expertise in managing customer and management relations with tact and ease.

In my recent role as a Real Time Analyst at Support Services Group, I developed and maintained accurate records of advocate data and implemented in-depth analysis to identify areas for improvement in customer service. My collaborative approach with cross-functional teams has enabled me to create dashboards and visualizations that enhance team understanding and issue resolution. I am committed to delivering high-quality results and continuously seek to improve processes and procedures.