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John Peter Muñoz

@johnpetermuoz

Workflow Automation Specialist building GoHighLevel and n8n lead intake, follow-up, and booking systems for real estate and mortgage businesses.

Philippines

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I built and supported GoHighLevel and n8n automations for a real estate agency, handling lead intake, validation, routing, campaigns, booking reminders, and no-show follow-up. I also migrated leads from Real Geeks to BoldTrail (kvCORE) and set up automated HomeLight referral capture from Gmail.

For a mortgage loan officer working with VA loans, I built and supported lead intake, CRM routing, appointment reminders, and no-show follow-up. Across client, portfolio, and test environments, I’ve completed 30+ AI and automation builds, including a Retell AI receptionist and VAPI outbound calling with CRM sync.

Before automation work, I handled high-volume customer service on Comcast, AT&T, and Capital One accounts. That experience informs how I time and word follow-ups for the people receiving them.

Experience

Work history, roles, and key accomplishments

Workflow Automation Support

Real Estate Agency

Oct 2025 - Jun 2026 (8 months)

Built and supported GHL and n8n automations for agent recruiting, expired, probate, FSBO, and referral leads. Migrated leads from Real Geeks to BoldTrail, set up routing rules, and automated referral capture.

GoHighLevel N8n Twilio ZeroBounce BoldTrail RealGeeks VAPI GHL JavaScript Apify PropStream DealMachine SPF DKIM DMARC A2P 10DLC Compliance

Workflow Automation Support

Mortgage Loan Officer, VA Loans

Jun 2025 - Oct 2025 (4 months)

Built and supported VA loan lead intake, validation, parsing, and formatting, then routing into CRM tagging and campaign entry. Set up pre-call triggers, post-call routing, appointment reminders, and no-show follow-up.

GoHighLevel N8n CRM Lead Intake Validation Routing Campaigns Appointment Reminder Systems

Sales Chat Support Representative

Comcast via Startek

Feb 2023 - Jun 2025 (2 years 4 months)

Handled high-volume inbound sales chat for Xfinity internet and TV, matching customers to the right package. Resolved Prepaid activation and setup issues and processed account changes, upgrades, and promotions.

Customer Service Sales Xfinity Account Management Troubleshooting

Customer Service Representative

Comcast via Startek

Jan 2021 - Feb 2023 (2 years 1 month)

Processed payments, service changes, refunds, and account updates for residential customers on inbound phone support. Troubleshooted internet connectivity issues and flagged recurring customer problems.

Customer Service Troubleshooting Account Management Payments

Data Entry Clerk

Capital One via iQor

Mar 2020 - Sep 2020 (6 months)

Verified and processed payment checks daily to accuracy and throughput targets, keeping records audit ready.

Data Entry Accuracy Attention To Detail

Technical Support Representative

AT&T via VXI

Jun 2019 - Feb 2020 (8 months)

Diagnosed internet, mobile, and TV issues for residential customers, including device setup, connectivity errors, and service configuration. Handled billing questions in the same contact.

Technical Support Troubleshooting Internet Mobile TV Billing