John paul Campos
@johnpaulcampos
Technical Advisor at Concentrix who resolved 95% of customer issues and provided first-level IT support.
PhilippinesWhat I'm looking for
At Concentrix, I provided first-level IT support by phone and email, remotely assisting clients with software setup and troubleshooting hardware, software, network, and system issues. I received Q4 top adviser recognition and achieved a 95% customer issue resolution rate.
At iQor, I maintained customer records in the internal CRM and supervised a team handling escalated cases. I also prepared weekly performance dashboards and audited customer interactions to identify service gaps.
As a Civil Engineering Intern at Big G Builders, I prepared floor plan drafts and construction cost estimates, maintained project records, and assisted with site inspections and data collection. I used AutoCAD to create design plans for structural elements.
Experience
Work history, roles, and key accomplishments
Civil Engineering Intern
Big G Builders
Jun 2025 - Jul 2025 (1 month)
Prepared drafts of floor plans and cost construction estimates. Maintained construction-site documentation and assisted in site inspections and data collection.
Provided technical support and guidance to clients, including remote assistance for software setup and troubleshooting. Recognized as Q4 top adviser for consistently meeting performance metrics with a 95% customer issue resolution rate.
Senior Customer Service Representative
iQor
Sep 2015 - Dec 2018 (3 years 3 months)
Supervised a team handling escalated cases and maintained accurate customer records in CRM. Streamlined escalation process reducing resolution time by 30% and resolved 98% of complaints on first call.
Education
Degrees, certifications, and relevant coursework
Nueva Vizcaya State University
Bachelor of Science, Civil Engineering
Bachelor of Science in Civil Engineering with a major in Structural Engineering, expected to complete in 2026.
EF SET ORG
EF Standard English Test Certificate (C2), English Language
Earned the EF Standard English Test Certificate at the C2 level in 2026.
Technical Education and Skill Development Authority
Introduction to Bookkeeping NCIII, Bookkeeping
Completed Introduction to Bookkeeping NCIII certification in 2026.
Think Safe Training, Consultancy and Services Corporation
Construction Occupational Safety and Health SO2, Occupational Safety and Health
Completed Construction Occupational Safety and Health SO2 certification in 2024.
Civil Service Commission
Career Service (Professional), Civil Service
Passed the Career Service Professional examination in 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Interested in hiring John paul?
You can contact John paul and 90k+ other talented remote workers on Himalayas.
Message John paulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
