Open to opportunities

Johnny Willis

@johnnywillis

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Operations and contract management professional improving deliveries, profitability, and growth.

United States

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What I'm looking for

I’m looking for a management position where I can use my skills to improve operations, increase profitability, and enhance growth, while maintaining strong customer communication and well-run administration. I’m willing to relocate anywhere.

I’m a management-focused professional who combines contract administration with day-to-day operations—keeping customers informed, schedules on track, and documentation accurate. In my roles, I write up and develop owner contracts, handle owner dues and fees, manage financials for a sales center, and compose daily/weekly reporting for leadership and stakeholders.

I also bring strong operational coordination experience, including planning trucks and loads, scheduling deliveries, working with dispatch to ensure on-time performance, and resolving cargo or reservation questions. I’m dependable, bilingual in English and Spanish, and committed to ethical leadership, employee training, and safety—supported by First Aid and CPR certifications.

Experience

Work history, roles, and key accomplishments

Current

Sales

Current

Prime Inc

Dec 2021 - Present (4 years 8 months)

Maintains customer communication and coordinates delivery schedules to support on-time delivery. Plans loads, schedules deliveries, works with dispatch, and prepares daily customer reports.

Dispatch Coordination Phone Communication

Contracts and Administration Manager

Still Waters Resort and Bayside Vacation Club

Jul 2020 - Dec 2021 (1 year 5 months)

Manages owner contracts and sales-center administration, including contract documentation, payroll, and financial tracking. Oversees daily operations such as guest check-ins, center opening/closing, weekly reporting, and tour setup for the sales team.

Contract Management Payroll Financial administration Sales Operations

Owner Reservations Manager

Still Waters Resort and Bayside Vacation Club

Feb 2019 - Jul 2020 (1 year 5 months)

Handles timeshare owner communication and reservations, addressing contract questions and tailoring reservations to customer needs. Develops owner contracts and coordinates with department managers while maintaining confidentiality across software systems.

Contract Development Reservations Management Customer Needs Tailoring Confidentiality

Marina Attendant

Still Waters Resort and Bayside Vacation Club

Apr 2011 - Oct 2016 (5 years 6 months)

Performs marina duties in a safe manner while assisting customers and providing equipment safety guidance. Delivers detailed instructions on equipment safety and rental procedures.

Customer Safety Marina Operations

Housekeeping

Still Waters Resort and Bayside Vacation Club

Sep 2009 - Apr 2016 (6 years 7 months)

Supports resort operations by preparing rented units for guest check-in through efficient linen and room turnover tasks. Coordinates with other departments to clarify daily workload and maintains teamwork to ensure smooth workflow.

Housekeeping Linen Handling Guest Room Turnovers Teamwork Operational Flow Understanding