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johnny rodriguez vera

@johnnyrodriguezvera

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Physician and Operations Analyst at Stride Renta Car who analyzed rental market trends and reported findings in Excel.

Venezuela

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At Stride Renta Car, I analyzed vehicle-rental market trends using data from digital platforms and prepared Excel reports to support management decisions.

I also consolidated daily financial operations by creating inter-branch cash-closing tables, and tracked complex customer claims through Monday.com.

As a Virtual Assistant at Stride Renta Car, I processed post-rental invoices and penalties through Rently and gathered documentation for complex disputes and chargebacks.

At Universidad del Zulia, I studied medicine and contributed to medical research and case reports. My published work includes a case report on hemorrhagic pancreatic pseudocyst as a cause of acute abdomen.

Experience

Work history, roles, and key accomplishments

Asistente Virtual

Stride Renta Car

Dec 2024 - Dec 2025 (1 year)

Supervised team workflows and internal operations, drafting and distributing corporate communications to ensure staff alignment and evaluate performance metrics. Processed post-rental billing and penalties through the Rently platform, and managed high-complexity disputes and chargebacks by drafting formal correspondence.

Rently Billing Dispute Resolution Client Communication Quality Control Corporate Communications

Analista de Operaciones

Stride Renta Car

Jul 2024 - Dec 2024 (5 months)

Evaluated vehicle rental market trends by extracting and analyzing data from digital platforms, producing detailed Excel reports to support managerial decisions. Consolidated daily financial operations and managed high volumes of complex claims and resolution workflows using project management tools.

Excel Monday.Com Data Analysis Financial Consolidation Project Management Incident Management