Johnny Holloway
@johnnyholloway
Dedicated professional with expertise in customer service and mental health.
What I'm looking for
I am a dedicated and versatile professional with a diverse background in customer service, team supervision, finance, and mental health support. My proven ability to lead teams and manage client relationships has been instrumental in my career. I thrive in environments where I can offer compassionate, patient-centered care, particularly to individuals with mental health disabilities.
Currently, I work as a PCA and medication technician at Serenity Living, where I provide person-centered care to individuals with mental and developmental disabilities. My role involves assisting with daily living activities and supporting emotional needs. Additionally, I have experience as an ABACounselor, where I instruct students in various academic subjects and implement instructional approaches tailored to children with autism.
With a strong foundation in customer service from my time as a Guest Advocate at Target, I have honed my skills in managing customer complaints and ensuring high levels of guest satisfaction. I am now looking to leverage my skills and experiences in a role that allows me to continue making a positive impact in the lives of others.
Experience
Work history, roles, and key accomplishments
Client Specialist
Vanguard
Jan 2023 - Present (2 years 5 months)
Partner with clients via inbound phone calls to assist with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
PCA/Medication Technician
Serenity Living
Aug 2019 - Present (5 years 10 months)
As a dedicated PCA with dual responsibilities as a medication technician, I provide compassionate, person-centered care to individuals with mental and developmental disabilities. My role involves assisting with daily living activities and supporting emotional needs.
ABACounselor
Melmark Carolinas
Nov 2023 - Nov 2024 (11 months)
Maintain a safe and orderly learning environment for all students while instructing them in academic subjects. Implement various instructional approaches including visual supports and positive behavioral interventions for children with autism.
Guest Advocate
Target
May 2021 - May 2023 (2 years)
Welcomed a large volume of guests and improved overall customer service. Managed customer complaints and rectified issues to ensure complete satisfaction, promoting a high level of guest satisfaction through friendly interactions.
Education
Degrees, certifications, and relevant coursework
Johnny hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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