Open to opportunities

Johnnisha Braynen

@johnnishabraynen

Security Operations Center supervisor-in-training, specializing in investigations, CCTV monitoring, and incident management leadership.

United States

Message

What I'm looking for

I’m looking to lead within a Security Operations Center where I can apply investigations, CCTV/camera analytics, and incident management to strengthen monitoring, improve response speed, and build a proactive security culture through continuous improvement and teamwork.

I’m an aspiring Supervisor in a Security Operations Center, leveraging hands-on experience in investigations, security cameras, and incident management to lead a dynamic security team. I focus on enhancing organizational security posture through robust monitoring strategies and a proactive security culture.

In my Security Operations Specialist II role at Comcast, I conduct investigations into security incidents and policy violations, monitor and review CCTV for suspicious activity, and support rapid escalation with clear documentation. I also manage badge access, gate controls, and secured entry systems, and partner with Environmental Health & Safety to investigate workplace incidents like slip-and-falls.

At Carvana, I supported Safe and Secure operations by monitoring alarms and video equipment, using camera analytics and surveillance technology to identify threats and anomalies, and dispatching the right personnel during life safety incidents. I’ve also acted as a “shift coach,” guiding new hires through incident response and reporting, and I’m committed to continuous improvement through incident trend analysis.

Experience

Work history, roles, and key accomplishments

Current

Security Operations Specialist II

Current

Comcast

Jan 2025 - Present (1 year 3 months)

Investigate security incidents and policy violations, documenting findings and recommending corrective actions. Monitor CCTV systems, manage badge access and secured entry, and respond to inbound incident calls to support timely escalation and resolution.

Security Investigations Incident Response Access Control Badge And Gate Management Incident Management Security Systems

Safe & Secure Operations Associate I

Carvana

Aug 2023 - Jan 2026 (2 years 5 months)

Monitored physical security systems, including alarms and enterprise video, to detect and alert on threats and anomalies. Handled routine and emergency calls, dispatched appropriate teams for life safety incidents, and served as a shift coach/onboarding resource for new associates.

Physical Security Access control systems Dispatch Coordination Shift Coaching

Deposit Specialist

Concentra

Jul 2020 - Jul 2023 (3 years)

Processed and deposited high-volume payments by organizing mail, opening checks, reconciling deposit tapes, and preparing deposits for courier pickup. Entered batch/deposit information into billing and collections systems and managed payment documentation and EOB-related follow-ups with insurance providers.

Batch Billing And Collections Data Entry Payment Processing Courier Deposit Preparation Document Scanning

Help Desk Support

Fastenal

Apr 2017 - Oct 2020 (3 years 6 months)

Provided phone, email, and walk-up support by logging issues, following procedures to identify critical customer/system problems, and escalating to the appropriate teams. Supported operations by coordinating vendor replacement components, maintaining systems during peak periods, and using SAP to produce estimates, invoices, and tracking spreadsheets.

Help Desk Support Customer Escalation Vendor coordination SAP

Teller

Delta Community Credit Union

Apr 2013 - Jan 2017 (3 years 9 months)

Handled high-volume teller transactions with a focus on accuracy, completing manual and machine-driven money counts and processing deposits/armored car transactions. Provided customer service, explained account options and charges, educated customers on online/mobile banking, and referred customers to branch partners for financial services.

Customer Service Mobile Banking