At Knack Technologies, Inc., I oversee Partner Operations and Student Success, supporting the activity and success of students and tutors. I accelerated $6.2M in collections to being paid an average of 14 days early.
As Operations Lead, I led the implementation of Jira for client requests, set SLAs, and oversee the resolution of customer tickets. I also maintain a deal profitability forecast model and the companywide Notion workspace.
Previously, as Partner Operations Lead, I oversaw the technical management of tutoring programs and interviewed, onboarded, and managed operations and customer success specialists. I enhanced and maintained Intercom, including help content that resulted in over 150 client-facing articles.
I also built and maintained custom reporting for internal teams and clients using Metabase. Earlier, I supported tutor onboarding and tutoring program setup at Knack Technologies, Inc., and evaluated and corrected auto loan disputes at Wells Fargo.
