John Matthew Calabio
@johnmatthewcalabio
I analyze contracts and support clients through precise administration, research, and customer service.
PhilippinesWhat I'm looking for
I've analyzed contracts, legal documents, and business materials at Eximius BPO Services, creating clear abstracts and summaries that follow established guidelines.
At Atlas Outsourcing, I prepared client reports, strategy papers, and presentations; researched financial products; maintained accurate client files; and coordinated deadlines and compliance with advisers.
I've also supported customers across calls, chats, emails, and onsite inquiries at IDP and Quantrics, resolving issues, tailoring solutions, and managing payment negotiations with care.
Experience
Work history, roles, and key accomplishments
Contract/Lease Analyst
Eximius BPO Services, Inc.
Feb 2023 - Oct 2025 (2 years 8 months)
Analyzed contracts, legal documents, and business materials with precision. Created clear and concise abstracts and summaries following established guidelines.
Virtual Administrator/Assistant
Atlas Outsourcing
Aug 2022 - Dec 2022 (4 months)
Prepared client reports, arranged appointments, and collated files for reviews. Researched financial products and prepared strategy papers and presentations for clients and advisers.
Contact Center Agent/Admin
IDP
Oct 2021 - Jul 2022 (9 months)
Delivered exceptional customer service via voice and non-voice platforms. Coordinated with other departments to assist customers with speed and accuracy.
Customer Service Representative
Quantrics
Aug 2019 - Feb 2020 (6 months)
Delivered exceptional customer service and technical support via voice and non-voice platforms. Handled payment negotiations and collections with care and respect.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science in Business Administration, Marketing Management
2015 - 2019
Bachelor of Science in Business Administration major in Marketing Management from the Polytechnic University of the Philippines, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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