John Lubert Palacios
@johnlubertpalacios
Customer Service Representative at Foundever handling telecommunications account inquiries, billing issues, and service requests.
PhilippinesWhat I'm looking for
At Foundever, I provide customer service for a telecommunications account, handling account inquiries, billing-related issues, and service requests. I document customer interactions and account information while navigating multiple computer systems and following established procedures.
From February 2021 to May 2026, I managed day-to-day operations of a printing services business. I assisted customers with printing and document preparation, processed documents, and used Canva and Adobe Photoshop for basic graphic editing and layout preparation.
Experience
Work history, roles, and key accomplishments
Provide customer service and assistance in a telecommunications account, handling customer concerns, account inquiries, billing issues, and service requests. Navigate multiple computer systems, document interactions, and follow established procedures and quality requirements.
Printing Services / Business Operations
Self Employed
Feb 2021 - May 2026 (5 years 3 months)
Managed day-to-day operations of a printing services business for over five years, assisting customers with printing, photocopying, document preparation, and service requests. Handled customer inquiries, orders, pricing, and service coordination while managing multiple tasks and deadlines.
Education
Degrees, certifications, and relevant coursework
University of the Philippines
Bachelor of Public Administration, Public Administration
Completed a Bachelor of Public Administration degree.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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