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John Laughlin

@johnlaughlin

Application Support Analyst II at Woodforest National Bank who improved ACBS production workflows, reducing manual processing steps by approximately 75%.

United States

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At Woodforest National Bank, I supported mission-critical banking applications, including the Salesforce-based nCino Bank Operating System. I investigated production issues across applications, data, Windows Server, scheduled jobs, and middleware, and documented findings to support durable fixes.

I designed and maintained ACBS workloads in JAMS Scheduler, reducing manual processing steps by approximately 75%. Earlier at Woodforest National Bank, I served as the primary QA resource for nCino and developed an internal employee-manual web application.

Experience

Work history, roles, and key accomplishments

Application Support Analyst II

Woodforest National Bank

Mar 2018 - Apr 2026 (8 years 1 month)

Delivered application and production support for mission-critical banking systems, triaging incidents and coordinating service restoration with development, infrastructure, database, operations, and vendor teams. Provided backup application support for the Salesforce-based nCino Bank Operating System, handling production incidents, escalations, and enhancements.

Software Test Engineer I

Woodforest National Bank

May 2017 - Mar 2018 (10 months)

Served as primary QA resource for the nCino platform, validating system reliability, functional accuracy, and production readiness. Designed and executed manual functional, regression, and integration test cases across application changes and connected workflows.

QA NCino Manual Testing Functional Testing Regression Testing Integration Testing Agile Defect Tracking Requirements Analysis

Web Developer

Woodforest National Bank

Oct 2016 - May 2017 (7 months)

Developed and maintained an internal employee-manual web application using HTML, CSS, and SharePoint. Improved content organization and accessibility to support employee onboarding and knowledge sharing.

HTML CSS SharePoint Web Development Content Organization Accessibility