Open to opportunities

Arianna Thomas Robinson

@ariannathomasrobinso

Message

Experienced application support developer with a strong technical background.

United States

Message

What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

With over 15 years of professional technical experience, I have honed my skills in production support, programming, system analysis, and design. My journey has equipped me with a robust understanding of statistical report design and development, data migration, and IT troubleshooting. I am passionate about leveraging technology to improve productivity and enhance customer service.

Throughout my career, I have successfully completed various certifications, including the AWS Certified Developer - Associate and Certified SAFe 6 Scrum Master. My experience at IBM as an Application Support Developer allowed me to maintain and develop .NET applications, manage SQL databases, and provide production support for critical applications. I thrive in collaborative environments, effectively communicating with cross-functional teams to resolve issues and improve processes.

Experience

Work history, roles, and key accomplishments

Current

Application Support Developer

Current

IBM

Apr 2015 - Oct 2024 (9 years 6 months)

Responsible for .NET application maintenance, development, and production support. Managed SQL databases, resolved issues, and provided production support for various applications. Engaged in incident management and performed system/data migration while writing technical documentation.

C++.NET SQL Server Jira Linux Windows Technical Documentation ServiceNow

Software Developer II

CenturyLink

Dec 2013 - Apr 2015 (1 year 4 months)

Focused on SharePoint and system migration data migration. Developed applications using workflows and user interfaces with InfoPath, and documented application transitions.

SharePoint Data Migration Application Development Documentation Workflows CenturyLink Software Development Processes

Software Developer Contractor

CenturyLink Apex

Jun 2013 - Nov 2013 (5 months)

Engaged in SharePoint development and system migration, converting legacy systems to Excel spreadsheets using VB.NET and SharePoint workflows.

SharePoint VB.NET Excel Workflows

Technical Support Engineer

AT&T

Aug 2007 - May 2013 (5 years 9 months)

Provided technical solutions and customer service for Business DSL and Residential customers. Developed macros for statistical reports and assisted in training new employees.

Technical Support Customer Service DSL

Technical Support Engineer/Knowledge Assistance

US Support Company

Jun 2005 - Jun 2007 (2 years)

Delivered technical solutions and customer service for high-speed internet customers while managing agents and providing training to new employees.

Technical Support Customer Service Team Management Knowledge Assistance

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Computer Information Systems

2001 - 2005

Completed a Bachelor of Science in Computer Information Systems, focusing on the integration of technology and business processes, programming, and system analysis.