John Jorge

- Oversaw ATS software for interviews, evaluations, offer letters, and onboarding in the Hiring Squad.
- Collaborated in a triad format with product managers and tech leads to optimize processes and encourage developer involvement in ideating new features.
- Established an efficient handoff routine using mediation, ideation sessions, and both synchronous and asynchronous kick-offs.

- Contributed to the Sicredi digital platform within the CXM tribe, focusing on optimizing the new accounts flow.
- Prioritized understanding user needs and emotions, translating insights to inform decision-making processes for development and product teams.
- Conducted usability testing, card sorting, interviews, data analysis, prototyping, and extensive journey mapping to enhance account manager

- Focused on authentication and permissions products in the Account Security tribe.
- Balanced demands across business, engineering, app sec, and risk teams while contributing to feature discovery cycles with the product team.
- Conducted desk research, prototyping, usability testing, created service blueprints, mapped user journeys, and engaged in negotiations.

- Enhanced usability, accessibility, and overall user experience of the JoyClass platform.
- Conducted tests and interviews with users and internal stakeholders to establish development requirements and parameters.
- Translated insights into sketches, wireframes, and front-end designs within an Agile environment.
- Contributed to the design system development focusing on refining components.

- Developed and maintained various on-demand websites and applications.
- Established data exchange standards using a REST web service and managed internal development servers.
- Managed remote workers' team using Scrum techniques and trained teams in customer applications.