Looking for a job

John Ferrer

@johnferrer

I improve operations, customer experience, financial processes, and risk response across fintech, retail, and client services.

United States

Message

What I'm looking for

I'm looking for an operations, risk, client services, or security-focused role where I can improve processes, strengthen customer experience, reduce operational risk, and apply analytical and de-escalation skills.

I've improved operations, financial processes, and customer experiences across Northwestern University, Aon, Northern Trust, Wespath Benefits and Investments, and retail security environments.

At Northwestern University, I reduced operational expenses by 15%, automated accounting processes to cut manual entry by 50%, and improved credit card reconciliation accuracy while saving $50K annually. I also streamlined reporting turnaround by 40% and delivered training that improved team proficiency by 25%.

In my current loss prevention work at Oliver's Market, I monitor theft, fraud, and safety risks, document incidents, identify theft patterns, and use de-escalation to help maintain a safe, customer-focused environment.

Experience

Work history, roles, and key accomplishments

Current

Loss Prevention Officer / Security Specialist

Current

Oliver's Market

Feb 2025 - Present (1 year 7 months)

Monitor store activity to detect, deter, and respond to theft, fraud, and safety risks while maintaining a professional and customer-focused presence. Conduct surveillance and document incidents through clear, detailed, and legally sound reports.

Surveillance Incident Reports De escalation Theft Analysis Loss Prevention Customer Service