Open to opportunities

John Edward Ampong

@johnedwardampong

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Client services professional with expertise in securities operations.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my skills in securities operations while contributing to a dynamic team focused on client satisfaction and operational excellence.

I am a dedicated professional with extensive experience in client services within the securities industry. Currently, I serve as an Assistant Manager in Client Services at Citi, where I resolve client concerns related to securities and ensure effective communication with operations to address various issues. My role involves maintaining the integrity of financial transactions and ensuring timely processing of foreign exchange deals, which has honed my analytical and problem-solving skills.

Previously, I worked as a Corporate Actions Specialist at Manulife Business Processing Services, where I was responsible for reconciling cash and positions related to corporate actions. My proactive approach allowed me to meet tight deadlines while maintaining accuracy in reporting. I have a strong foundation in investment banking processes and a commitment to delivering exceptional client service, which I believe are essential for success in this field.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager, Client Services

Current

Citi

Sep 2021 - Present (3 years 9 months)

Resolved client concerns related to securities in the Philippine market and services provided as a custodian bank. Maintained effective communication with Operations to address and resolve issues related to Corporate Actions, Trade Settlements, and Regulatory matters.

Securities Settlement Corporate Actions Regulatory Compliance Accounting Systems Foreign Exchange Billing Client Services

Corporate Actions Specialist

Manulife Business Processing Services, Inc.

Jan 2019 - Present (6 years 5 months)

Reconciled cash and positions related to Corporate Actions and Income, gathering and validating data from sources like Bloomberg and ICE. Processed Mandatory events in SimCorp Dimension and monitored entitlements to ensure timely payment receipt.

Corporate Actions Data Validation ICE SimCorp Dimension Dividend Reinvestment Event Management Financial Reporting

Transactions Processing Specialist

Manulife Business Processing Services, Inc.

Jun 2018 - Present (7 years)

Processed and monitored daily bank postings, validating adjustments from other departments. Handled client queries and resolved cash and position breaks related to income.

Data Validation Client Query Resolution Income Processing Financial Operations Data Entry

Intern

Manulife Business Processing Services, Inc.

Nov 2017 - Present (7 years 7 months)

Assisted colleagues with daily tasks and handled queries from internal teams. Gained foundational experience in corporate actions and transactions processing.

Corporate Actions Internal Communications Task Management Data Assistance Team Collaboration Administrative Support Learning and Development

Education

Degrees, certifications, and relevant coursework

University of Caloocan City - Camarin Campus

Bachelor of Science, Accounting Technology

Studied Accounting Technology at the University of Caloocan City - Camarin Campus from 2014 to 2018. Gained foundational knowledge in accounting principles and practices.