Open to opportunities

John D Shehan Fernando

@johndshehanfernando

Administration & Operations Coordinator improving efficiency through compliance, process improvement, and data-driven reporting.

Sri Lanka

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What I'm looking for

I’m looking for a role where I can own operations coordination and reporting, strengthen compliance with SOPs, and drive continuous improvement through workflow optimization and data accuracy—supporting leadership and cross-functional teams in a fast-paced environment.

I’m an Administration and Operations Coordinator with 8+ years of experience supporting operational coordination, process improvement, compliance, reporting, and cross-functional collaboration across international organizations in the UAE, Saudi Arabia, Sri Lanka, and remote U.S.-based teams. I successfully transitioned from technical operations into administration and operations management, strengthening workflow optimization, analytical thinking, and execution that improves service delivery in fast-paced environments.

In recent roles, I streamlined workflows and operational procedures, improved operational reporting accuracy by optimizing data management systems using Google Workspace, Airtable, and Miro, and reduced reporting errors by 40%. I also mentored junior team members, contributing to a 25% improvement in team performance and collaboration, while prior support work improved workflow efficiency by 20% and reduced administrative bottlenecks by 15%.

Experience

Work history, roles, and key accomplishments

Current

Administration & Operations Coordinator

Current

The Job Helpers

Jun 2024 - Present (2 years 1 month)

Coordinated day-to-day operations across scheduling, client communication, reporting, and administrative support. Streamlined workflows and improved reporting accuracy using Google Workspace, Airtable, and Miro, reducing reporting errors by 40%.

Operations Management Operations Coordination Process Improvement Workflow Optimization Resource Allocation Operational Reporting Performance Monitoring Administrative Operations Scheduling Client Communication Document Control KPI Tracking Data Management Google Workspace Airtable Miro

Administration & Operations Assistant

The Job Helpers

Nov 2023 - May 2024 (6 months)

Supported daily administrative and operational activities including scheduling, task coordination, reporting, and client communications. Improved workflow efficiency by 20%, reduced administrative bottlenecks by 15%, and helped increase successful client placements by 30%.

Operations Coordination Workflow Optimization Process Improvement Operational Reporting Administrative Operations Scheduling Task Coordination client support Problem Solving KPI Tracking

Maintenance Technician

Dnata (Emirates Group)

May 2022 - Jun 2023 (1 year 1 month)

Executed preventive maintenance schedules for critical cargo handling systems in a fast-paced airport environment. Maintained maintenance records and daily operational reports in CMMS to support audits, compliance, and operational tracking.

Preventive Maintenance CMMS Operational Reporting Safety Compliance Cross Functional Collaboration

Mechanical Technician

Arabian Castles for General Contracting

Dec 2020 - Apr 2022 (1 year 4 months)

Performed preventive maintenance activities and operational inspections for mechanical and fire protection systems in a high-security environment under BAE Systems. Coordinated maintenance schedules and technical reporting to support operational readiness, reliability, and compliance with safety and SOP requirements.

Mechanical Maintenance Fire Protection System Operation Preventive Maintenance Inspections Safety Compliance Documentation Operational Readiness Technical Reporting Problem Solving

Freelance Worker

Mawaramandiya

Nov 2018 - Nov 2020 (2 years)

Worked as a freelance Mechanical Technician at Mawaramandiya (responsibilities not specified in the provided experience).

Pneumatic Service Technician

Jayamini Enterprises

Sep 2017 - Oct 2018 (1 year 1 month)

Served as a Pneumatic Service Technician at Jayamini Enterprises (responsibilities not specified in the provided experience).

Education

Degrees, certifications, and relevant coursework

University of the West of Scotland

Master of Business Administration (MBA), International Business

Grade: B1 (Upper Second Class, 69.2%)

Completed a Master of Business Administration (MBA) in International Business, earning a B1 (Upper Second Class, 69.2%). Dissertation focused on the impact of flexible work arrangements on job satisfaction among Generation Z employees in Sri Lanka’s Western Province.