Open to opportunities

John DIcken

@johndicken

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Diligent Property and Casualty Agent with expertise in insurance claims.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my expertise in insurance claims while offering opportunities for professional growth and development.

I am a dedicated Property and Casualty Agent with a strong background in advising clients on coverage options and managing insurance claims. My experience spans various roles in the insurance industry, where I have developed a clear understanding of the claims process from multiple perspectives. I am deeply motivated to learn, grow, and excel as a property claims adjuster.

Throughout my career, I have consistently exceeded sales targets and improved operational efficiency. At Farmers Insurance Group, I increased agency sales by 13% through effective cold calling, networking, and marketing strategies. My previous roles have equipped me with the skills to assess employee performance, manage branch operations, and analyze sales trends to drive improvements.

I pride myself on my customer service skills and my ability to communicate complex insurance concepts clearly to clients. My goal is to leverage my expertise in property insurance and claims adjustments to contribute positively to a dynamic team while continuing to expand my knowledge in the field.

Experience

Work history, roles, and key accomplishments

Current

Insurance Agent

Current

Farmers Insurance Group

Mar 2019 - Present (6 years 2 months)

Increased agency sales by 13% through cold calling, networking, and marketing efforts. Managed outstanding insurance claims, clarifying coverage for policyholders and assisting with damage itemization and alternative living arrangements.

Damage Itemization

Branch Manager / Senior Recruiter

Elwood Tradesmen

Apr 2017 - Mar 2019 (1 year 11 months)

Recruited, interviewed, hired, and trained over 1500 employees while assessing performance and developing improvement plans. Managed comprehensive branch operations including sales, customer service, finance, human resources, and payroll.

Recruiting Interviewing Hiring Training Human Resources Payroll

National Account Manager

Angie's List

Feb 2014 - Apr 2017 (3 years 2 months)

Consistently exceeded company sales objectives each month by more than 25% in revenue. Analyzed sales volume, retention, and loss ratio trends to identify areas for improvement and calculated premiums for sales.

Sales Retention

Roofing Field Claims Rep.

Vip Home Solutions

Nov 2009 - Feb 2014 (4 years 3 months)

Coordinated with adjusters to ensure claims were properly constructed, scheduled, and completed in a timely manner. Assisted homeowners by coordinating vendor services, emergency repair, cleaning, and contractors.

Hail And Wind Damage Specialist

Education

Degrees, certifications, and relevant coursework

Northwest College

Associate of Applied Science, Business

Completed a program focusing on fundamental business principles and practices. Gained knowledge in areas such as management, marketing, and accounting.