Delfs User

Directed web development delivery across WordPress, Webflow, and Shopify for a portfolio of up to 29 concurrent client accounts. Built and ran a weekly Partner Health Update system and led the Partner Wiki initiative.

Managed client relationships across software, web development, and social media engagements, aligning delivery roadmaps to each client's business model and growth goals. Reframed technical and strategic project detail into client-facing presentations and pitch decks.

Built and maintained client websites in Figma and Webflow in a fast-moving startup, taking on progressively expanding responsibilities across project delivery and social media execution. Kept budgets on track and delivery aligned to business goals.

Led end-to-end Webflow web projects as both technical lead and project owner, building custom interactions, CMS-driven content structures, and responsive layouts. Translated Figma design systems directly into functional, production-ready Webflow builds.

Provided advanced Tier 2 technical support for AT&T's business accounts, troubleshooting complex issues, managing client accounts, and coordinating technician dispatch and callbacks.

Supported Xfinity (Comcast) internet customers with connectivity troubleshooting and account management, maintaining strong product knowledge and identifying natural opportunities to recommend additional services.

Bachelor of Science in Information Technology from ABE International Business Colleges, completed in 2017.