john clawson

I've supported more than 200 users across two Baylor Scott & White hospital locations, resolving help desk tickets, endpoint issues, and technical needs in a healthcare IT environment.

I image, deploy, configure, migrate, and decommission Windows endpoints while supporting Active Directory accounts, Epic requirements, enterprise ticketing systems, and hospital network infrastructure. I've also trained clinical and administrative staff on Epic workflows, endpoint use, and IT security procedures.

At Discount Electronics, I diagnosed hardware and software issues, recommended repairs or replacements, and helped customers choose technology based on their performance needs.

Before that, I ran day-to-day operations at Bastrop Computers for close to a decade, balancing roughly 75 daily walk-in, phone, and remote support requests. I bring hands-on computer repair, inventory, purchasing, vendor relations, customer service, and team leadership experience to fast-paced IT environments.