Open to opportunities

Renee G

@reneeg

Message

I resolve end-user, Microsoft, network, and endpoint support issues.

United States

Message

What I'm looking for

I'm looking for an IT support or systems administration role where I can resolve end-user, Microsoft, network, and endpoint issues while supporting onboarding, documentation, and client-facing technical operations.

I've provided Tier 1–2 IT support at Fort Worth Computer Services since 2013, resolving hardware, software, Windows, network, connectivity, and endpoint issues across client environments. I support Microsoft 365, Exchange, Active Directory, LAN/WAN environments, VPNs, remote tickets, PC imaging, and email migrations.

I've also supported CRM users at HelloHero and onboarded medical practices at Doctor Genius, combining technical troubleshooting with clear client communication, implementation coordination, and follow-through. My background includes documentation, user onboarding, executive administration, and customer-facing technology support.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Fort Worth Computer Services

Mar 2013 - Mar 2026 (13 years)

Provided Tier 1–2 technical support to end users, diagnosing and resolving software, hardware, operating system, network, and connectivity issues. Managed remote support tickets using Datto RMM and performed Microsoft Exchange email migrations.